Shipping Policy

At Rebellatia, we are committed to delivering your high-quality home textile products in a timely and efficient manner. We understand that shipping is an essential part of your shopping experience, and we've designed our shipping policy to ensure that you receive your products safely and as quickly as possible.

This policy provides all the details you need to understand how we handle shipping, including our shipping carriers, delivery timeframes, and shipping fees.

Shipping Carriers

We partner with trusted global shipping carriers to ensure reliable, secure delivery. Our primary shipping carriers include:

  • DHL
  • FedEx
  • UPS

These carriers are renowned for their speed, reliability, and global reach. Depending on the region and your specific order, we may use one of these carriers to deliver your Rebellatia products. Rest assured, we choose the carrier based on the best service and delivery time for your area.

Processing and Handling Time

We take great care in preparing each order, and we aim to ensure that every item is carefully packaged and ready for shipment. Please note that:

  • Processing Time: All orders are typically processed within 14 business days of purchase. However, please note that during peak times (such as holiday seasons or special sales), processing may take slightly longer.
  • Order Confirmation: Once your order is processed and shipped, you will receive an email with tracking information so you can follow your package's status.

After processing, your order will be handed over to the shipping carrier for delivery.

Shipping Time

The time it takes for your order to reach you depends on the shipping destination. After processing your order, the shipping time typically ranges from 10 to 14 business days for most international locations. However, the exact shipping duration varies depending on your region:

  • United States: Shipping times range from 7 to 14 business days.
  • Europe: Shipping times range from 7 to 14 business days.
  • Canada: Shipping times range from 10 to 15 business days.
  • Other International Locations: Delivery time may vary, but typically ranges from 10 to 20 business days.

Please note that shipping times may be longer during busy seasons, holidays, or due to unforeseen circumstances such as customs delays or weather-related issues.

Shipping Costs

The cost of shipping depends on several factors, including the total value of your order and the destination region. Our shipping rates are calculated during checkout and will be clearly displayed before you complete your purchase. The final shipping cost will depend on the following factors:

  • Order Total: The value of the items you purchase will influence the shipping cost. Larger orders may qualify for free or discounted shipping, depending on the promotional offer at the time.
  • Shipping Destination: Shipping costs vary based on your location. Deliveries to international destinations generally incur higher shipping fees, while local orders (within certain regions) may benefit from lower fees.

We strive to provide affordable shipping while ensuring that your Rebellatia products are delivered with the highest level of service.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, and import fees depending on the destination country. These fees are the customer's responsibility and are not included in the shipping costs at checkout.

  • Customs Duties and Taxes: Customs duties and taxes vary by country and are assessed upon arrival at the destination. Rebellatia does not control these charges, and we recommend checking with your local customs office to determine which fees may apply.
  • Delivery Delays: Please be aware that customs processing can sometimes delay shipping. Rebellatia is not responsible for any customs delays or additional charges that may arise during the shipping process.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your delivery on the carrier's website. This allows you to monitor your package's journey and be notified when it is out for delivery.

If you have any questions about your order's status or tracking information, please don't hesitate to contact us. We are always here to assist you.

Shipping Address and Delivery Instructions

To ensure smooth delivery, please ensure your shipping address is accurate and complete at checkout. This includes:

  • Full recipient name
  • Correct street address (including apartment or suite number, if applicable)
  • Phone number (for delivery confirmation)
  • Postal code and city
  • Country

If you realize there is an issue with your shipping address after placing your order, please get in touch with us immediately at rebellatia@hotmail.com. We will do our best to update your details before the order is processed.

Delayed or Lost Packages

In the rare case that your package is delayed or lost in transit, please get in touch with us as soon as possible. We will work closely with the shipping carrier to locate your package and resolve the issue. While we cannot be held responsible for lost packages due to incorrect or incomplete shipping information, we will do everything we can to ensure your items reach you.

Thank You for Shopping with Rebellatia

We greatly appreciate your trust in Rebellatia, and we are committed to delivering your home textile products with the highest quality of service. We work hard to ensure every step of the shipping process is as smooth and efficient as possible, so you can enjoy your new items without delay.

If you have any questions about shipping or need assistance with your order, please feel free to contact our customer service team. We're always here to help and want to ensure you have a positive shopping experience with Rebellatia.